CX Specialist (French, Italian & English) – Saturday to Wednesday

📋 Description

• Main contact for users and partners; deliver outstanding service by email, chat, and phone.
• Respond to inquiries on social tools (Facebook, App/Play Stores, Google Reviews).
• Handle priority issues with care; proactively reach out to users and stores.
• Help create processes to encourage sustainable lifestyle adoption.
• Be a brand ambassador in all customer communications.
• Understand needs and relay insights to internal teams.

🎯 Requirements

• Experience in Customer Service or Account Management
• Fluent in French, Italian and English
• Strong communicator who can set high standards
• Experience with CRMs Zendesk, Salesforce, Hubspot or SAP
• Team player who helps others and resolves conflicts
• Detail-oriented; able to handle repetitive tasks

🎁 Benefits

• Flexible remote work from anywhere in Portugal
• Extra parental leave and days off beyond local laws
• Health insurance and pension plans
• Additional days off for significant life events
• Regular social events and community activities
• Monthly free Surprise Bag