CX Specialist (French, Italian & English) – Saturday to Wednesday

📋 Description

• Main contact for users/partners; email/chat/phone support
• Respond to questions on social media (Facebook, App Store, Google Play)
• Handle priority cases with care; proactively contact users and stores
• Help develop processes to promote sustainable lifestyle with Too Good To Go
• Act as a brand ambassador and promote sustainable behaviour
• Understand and communicate customer needs to internal teams (local/global)

🎯 Requirements

• Experience in customer service or account management
• Proficiency in French, Italian & English
• Excellent communicator; high standards
• Experience with Zendesk, Salesforce, HubSpot or SAP
• Team player who builds positive relationships
• Detail-oriented; able to stay focused on repetitive tasks

🎁 Benefits

• Fully remote work from Portugal
• Extra parental leave and days off beyond local laws
• Health insurance and pension plans
• Additional days off for significant life events
• Regular social events and community perks
• Paid volunteer time and community ERGs