CX Specialist (German & English) – Saturday to Wednesday

📋 Description

• Main point of contact for users/partners; deliver service via email, chat, and phone.
• Answer questions via social tools (Facebook, App Store, Play Store, Google Reviews).
• Handle priority situations with care; proactively contact users and stores.
• Help build processes to empower partners and consumers to adopt sustainable living.
• Brand ambassador in all communications; promote sustainable behaviour.
• Understand and communicate customers' needs to internal teams globally.

🎯 Requirements

• Experience in Customer Service or Account Management.
• Fluent German and English (written and spoken) to communicate with users.
• A first-class, inspiring communicator who sets the bar high.
• Experience with CRMs like Zendesk, Salesforce, HubSpot or SAP.
• Team player who helps others and resolves conflicts with users and partners.
• Detail-oriented; able to stay focused through repetitive tasks.
• Experience in marketplaces, large platforms, or the Food Industry is a bonus.

🎁 Benefits

• Work in a social impact company (B Corp) with real impact.
• International community across 20 countries and 1,350+ colleagues.
• Personal and professional development in a fast-paced scale-up.
• Inclusive culture where you can bring your authentic self.
• Strong, values-driven team culture with colleagues who care.
• Flexible remote work from anywhere in Portugal.