CX Strategy Manager, AI Transformation

📋 Description

• Build a world-class customer listening infrastructure. Design and lead new and emerging Voice of
• Partner with functional stakeholders (e.g., Support, Customer Success, Sales) to surface and
• Rapidly prototype AI-powered solutions, using LLMs, prompt-based workflows, agent frameworks, and
• Partner with Engineering teams to translate validated prototypes into production-grade builds.
• Be an AI thought leader. Stay current on industry leading trends, technologies, and best practices
• Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for

🎯 Requirements

• 5+ years operations, business analysis, process improvement, product operations, or a similar
• Demonstrated hands-on experience building with AI tools — not just using them: prompt engineering
• Strong workflow/process analysis skills — able to spot the highest-leverage automation
• Comfortable prototyping fast with incomplete requirements, then iterating from real feedback rather
• Able to translate a business problem into a buildable AI use case, and to write requirements clear
• Strong stakeholder management and communication skills — able to train and drive adoption among

🎁 Benefits

• Above-market total compensation through a combination of base salary, performance-based
• Flexible, employee-led remote model.
• Professional development stipend.
• Comprehensive health plans and parental leave.