Lead the technology powering our customer experience to help CX Ops and Support scale.
Serve as Zendesk Subject Matter Expert; architect and implement system solutions.
Act as PM for CX Ops projects and future Zendesk Admin initiatives.
Improve CX Ops structure: workflows, escalation paths, best practices.
Communicate changes to External Partnerships and Melio CX teams.

🎯 Requirements

Zendesk admin responsibilities: user mgmt, dashboards, reports, workflows, automations.
Project management and stakeholder alignment across Zendesk users.
Strong data management, process design, and problem solving.
Excellent communication, organizational, and time-management skills.
3+ years managing a technical team of 3+ people.
3+ years in a systems role; Zendesk Admin certification required.

🎁 Benefits

Structured governance for CX Ops and systems; career growth and leadership opportunities.
Data-driven decision making with KPIs to measure impact.

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