Added
15 days ago
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Type
Full time
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Salary not provided
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notion leadership training curriculum development call center

📋 Description

  • Assess current training programs and make recommendations to improve their effectiveness
  • Assess internal employee skill levels and competencies, by conducting needs analysis, monitoring
  • Coach and monitor new employees to increase their effectiveness
  • Administer progressive discipline to new employees regarding attendance and performance
  • Provide tracking/reporting to management on training program progress, new hire development, and
  • Ensure all materials, programs, and solutions for training are up-to-date and relevant to current

🎯 Requirements

  • 3+ years of experience in Call Center, Training & Development, and/or Leadership
  • 3+ years of experience in training and development
  • Leadership training experience, a plus
  • College Degree or equivalent work experience
  • Strong communication skills - both oral and written
  • Extensive knowledge of Customer Service and Life Insurance a plus
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