D365 Project Manager, Managed Services

📋 Description

• Manage multiple concurrent client engagements, owning scope, deliverables, expectations, project
• Lead cross-functional teams and coordinate resources across managed services, enhancement projects
• Own client relationships and drive satisfaction, accountability, communication, and overall
• Manage Dynamics 365 managed service queues, including ticket triage, prioritization, assignment
• Monitor service utilization and identify overages, under-consumption, carry-over requirements, or
• Identify recurring incidents and chronic issues and convert them into root-cause initiatives

🎯 Requirements

• 4+ years of direct experience managing software implementation deployments, with demonstrated
• Experience managing both project-based delivery and ongoing support or managed services, preferably
• Strong knowledge of Microsoft Dynamics 365; experience with Dynamics 365 Finance & Operations
• Experience across implementation phases including diagnosis, analysis, design, development
• Demonstrated ability to manage multiple clients, competing priorities, deadlines, resources, and
• Strong business acumen, including experience with budgets, forecasts, contracts, estimates

🎁 Benefits

• Annual salary range of $105,000–$160,000.
• Additional quarterly bonus compensation plan.
• Remote, home-based work environment.
• Opportunity to lead strategic Dynamics 365 initiatives with high client and executive visibility.
• Exposure to a broad mix of managed services, enhancement projects, and full lifecycle
• Collaboration with experienced solution architects, functional and technical consultants, and