Debt Collections Officer

📋 Description

• Proactively manage a portfolio of debtor accounts to ensure timely collection of balances
• Liaise with internal stakeholders and external clients to resolve payment queries
• Issue statements, reminders, and follow up overdue accounts
• Monitor and report on debtor ageing and collection performance
• Investigate and resolve discrepancies and disputes efficiently
• Support month-end processes and ensure accurate record-keeping

🎯 Requirements

• Previous experience in a debtors, accounts receivable, or collections role
• Strong communication skills with the confidence to engage with a range of stakeholders
• Well-organised, with strong attention to detail and time management skills
• Able to balance firmness and professionalism when managing collections
• Comfortable working within systems and financial reporting tools
• Experience in a professional services or corporate environment will be highly regarded