Dedicated Support Engineering Lead

📋 Description

• Set the strategy for Dedicated Support Engineering
• Build and develop a high-performing global organization
• Design the customer engagement model
• Set the standard for technical ownership
• Build proactive reliability into the service
• Lead through critical customer situations

🎯 Requirements

• 12+ years of experience in technical customer-facing roles, including 6+ years of leadership
• Have built or materially scaled a dedicated technical customer program
• Experience leading senior engineers and developing technical leaders across regions
• Strong technical foundation in APIs, distributed systems, cloud infrastructure, and enterprise
• Experience maintaining long-term technical relationships with strategic enterprise customers
• Led high-stakes customer escalations and can earn trust with engineering teams and executives