Delivery Program Manager, Professional Services

📋 Description

• Operationalize the end-to-end engagement lifecycle, from scoping and kickoff through delivery
• Directly manage customer engagements: plan, run governance cadences, track milestones, manage risks
• Review technical assumptions in scopes and SOWs with solution architects (environments
• Own customer readiness and handoff: environment prerequisites, acceptance criteria, and clean
• Partner with solution architects to create reusable delivery assets: playbooks, runbooks, statement
• Turn repeatable customer patterns into packaged, fixed-scope offerings with defined outcomes

🎯 Requirements

• 8+ years of experience in technical program management, professional services, forward deployed
• Experience at a B2B SaaS, developer tooling, or infrastructure software company delivering
• Demonstrated experience building programs, processes, or practices from scratch not just optimizing
• Strong technical fluency: comfortable participating in systems architecture discussions
• Strong structured problem solving, facilitation, and systems thinking, including participation in
• Experience with Professional Services tooling and business systems (e.g., Salesforce, NetSuite, PSA

🎁 Benefits

• Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and
• Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
• Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year
• Home office support – Set up your workspace for comfort and success.
• Technology stipend – Equivalent to US$100 net per month to help support your work.
• Learning & development – Annual stipend for conferences, courses, certifications, and continued