Designated Services Engineer, FlashArray

📋 Description

• Serve as the single, dedicated technical anchor for high-value enterprise accounts utilizing
• Own dedicated customer outcomes and drive end-to-end case ownership, leading critical escalation
• Solve high-impact technical challenges by performing root-cause analysis and complex
• Proactively protect system stability by coordinating critical software upgrades, maintenance, and
• Drive cross-functional collaboration by partnering with Support Account Managers and internal

🎯 Requirements

• 5-10 years of experience in deep technical mastery of enterprise block storage architectures (SAN
• Proven ability to investigate, isolate, and resolve complex issues surrounding FlashArray
• Outstanding verbal and written English communication skills, with the emotional intelligence
• Strong analytical problem-solving skills with the self-direction to manage competing priorities
• Willingness and ability to travel 5–10% on customer sites as needed for account alignment, critical

🎁 Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events