Designated Support Engineer

📋 Description

• Serve as the named support partner for designated customers, providing guidance on issues
• Manage the full lifecycle of product cases for your assigned customers—triaging, troubleshooting
• Provide live, scheduled video support upon request, delivering high-touch service when it matters
• Proactively identify and document product bugs with clear reproduction steps, offering customer
• Gain a strong understanding of where Support can assist your named customers, developing a
• Collaborate closely with Customer Success Managers (CSMs) and Technical Account Managers (TAMs) to

🎯 Requirements

• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and
• 5+ years in a technical support role (Product Support Analyst, Technical Support Engineer, Product
• Technical proficiency troubleshooting common SaaS issues, including authentication
• Empathetic, curious, and committed to helping customers feel heard and supported.
• Strong critical thinking and problem-solving skills with the ability to break down complex topics
• Proactive and transparent written and verbal English communication skills, with the ability to

🎁 Benefits

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences