Deliver high-quality, service-focused support in person, by phone, via chat, or email to both
Provide exceptional VIP support with efficiency and professionalism.
Troubleshoot problem areas promptly and accurately, providing end-user assistance as needed.
Resolve complex issues and collaborate with other teams to identify root causes and solutions.
Install, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal
Have equally strong skills and experience with both Windows and Macs.

🎯 Requirements

Associate degree (or equivalent proven industry experience).
3–4 years of experience in deskside support with a focus on end-user services.
Strong problem-solving, analytical and customer service skills.
Experience troubleshooting and installing laptops, printers, and mobile devices.
Proficiency with Windows and Macs.
Knowledge of Google Workspace – Gmail, Drive, and all related productivity apps.

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