Desktop Support Analyst II

📋 Description

• Analyze user requests and incident trends
• Meet with users to discuss issue resolution and recurring problems
• Provide technical support for installation, deployment, and maintenance of PCs, laptops, software
• Support internal customers through face-to-face, phone, or chat
• Track ticket progress using ticketing systems and resolve incidents, tasks, service requests
• Order and replace hardware components as needed

🎯 Requirements

• Bachelor's Degree in Computer Science, IT, or related field OR four years equivalent experience
• A+ Certification
• In-depth working knowledge of PCs and peripherals
• Familiarity with ITIL and change management processes
• Ability to perform root cause analysis (RCA)
• Intermediate to advanced troubleshooting skills

🎁 Benefits

• Medical, Dental & Vision Coverage
• Life Insurance
• 401(k) with company match
• "You Pick a Day" paid holiday
• FSA & HSA options
• Pet Insurance