Developer Support Associate (New Grad)

📋 Description

• Support and maintain customers who have implemented the Customer Identity Cloud SaaS solution
• Build and maintain excellent relationships with clients and achieve the highest level of customer
• Work as part of our extended support team in a collaborative atmosphere, doing whatever it takes to
• Collaborate with other departments in the company to achieve customer satisfaction.

🎯 Requirements

• Ability to quickly context-switch between multiple complex work streams.
• Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint
• Customer-obsessed attitude — a customer advocate, always going the extra mile.
• Team player with solid cross-team communication skills.
• Technical Domain Focus: Knowledge of software development fundamentals and common architectures.
• Knowledge of HTTP, encryption, basic security concepts.

🎁 Benefits

• Equity (where applicable)
• Bonus
• Health, dental and vision insurance
• 401(k)
• Flexible spending account
• Paid leave (including PTO and parental leave)