Developer Support Engineer

📋 Description

• Provide advanced technical support for backend services, integrations, databases, configurations
• Participate in on-call rotations and provide escalation support for complex or high-impact
• Troubleshoot installations, upgrades, migrations, performance issues, and environment-specific
• Analyze application logs, support bundles, database queries, API traffic, and system metrics to
• Use development and environment inspection tools to debug application behavior across multiple
• Identify, reproduce, and document software defects and collaborate with Engineering on resolution

🎯 Requirements

• 3–6 years of experience supporting Java-based web applications or comparable enterprise software
• Strong troubleshooting capabilities spanning application code, databases, APIs, infrastructure, and
• Hands-on experience writing SQL queries and working with databases such as MySQL or Microsoft SQL
• Strong Linux command-line skills, particularly for log analysis, system configuration, and
• Experience troubleshooting networking concerns involving firewalls, proxies, connectivity, and
• Practical experience working with REST APIs and SaaS or web-based applications.

🎁 Benefits

• Remote-first and culturally diverse working environment spanning multiple countries.
• Flexible virtual work model designed to support collaboration across distributed teams.
• Opportunity to make visible, company-shaping contributions in a technically sophisticated
• Strong emphasis on continuous learning and professional development.
• Access to LinkedIn Learning for ongoing skills development.
• Opportunity to work on software supporting complex engineering and product development