Developer Support Engineer (London)

📋 Description

• Diagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or
• Reproduce customer-reported bugs, identify likely causes in our codebase, and collaborate with
• Own support communications with developers using Braintrust — primarily via Slack and email — and
• Write and maintain knowledge base documentation that turns unknowns into knowns, unblocking future
• Identify opportunities to improve the developer experience, including tools, documentation, and
• Write scripts, fix bugs, and contribute to internal tooling that enhances the support process.

🎯 Requirements

• Experience supporting developer-facing products as a Software Engineer, Customer Engineer
• Can write, debug, and reason through Python and/or TypeScript codebases.
• Are comfortable learning and reasoning about APIs, SDKs, and developer tools quickly.
• Take personal ownership of technical problems and follow through until customers are unblocked.
• Communicate clearly, empathetically, and effectively — especially when explaining complex or
• Are insatiably curious about use cases for LLMs and excited to support tools that make AI more

🎁 Benefits

• Medical, dental, and vision insurance
• Daily lunch, snacks, and beverages
• Flexible time off
• Competitive salary and equity
• Wifi & cellphone stipend