Digital Customer Experience Manager

📋 Description

• Support the execution of the strategy and roadmap for authenticated & unauthenticated digital
• Lead continuous optimization of existing digital experiences by identifying customer friction
• Develop clear, actionable digital experience requirements for go-to-market initiatives, business
• Translate customer needs, behavioral insights and journey friction points into clearly defined
• Partner closely with UX/UI teams to design intuitive, engaging, and accessible customer experiences
• Leverage digital analytics and customer behavior tools, including Google Analytics, FullStory, and

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Digital Commerce, Information Systems, or a related field.
• Minimum of 5 years of experience in eCommerce, digital product management, website/app
• Minimum of 3 years of experience driving customer-facing digital experiences tied to revenue
• Experience managing or optimizing authenticated digital, eCommerce, or customer self-service
• Experience working in Agile development environments and partnering with technical and product
• Strong understanding of digital customer experience, eCommerce, customer lifecycle management, and

🎁 Benefits

• We aspire to contemporary ways of working.
• We offer competitive compensation and comprehensive benefits.
• Inclusion and belonging are at the center of our grounding belief in Being Real.