Digital Customer Success Manager

📋 Description

• Manage a high-volume portfolio of mid-market accounts through scalable engagement models
• Drive rapid time-to-value through efficient coordination of self-serve onboarding, training, and
• Monitor customer health dashboards and use leading and lagging indicators (product adoption
• Apply cohort analysis and customer segmentation to identify trends and optimize engagement
• Develop and deliver targeted customer communications that enable self-service success and reduce
• Conduct focused customer meetings tied to specific outcomes: risk mitigation, expansion, or renewal

🎯 Requirements

• 4+ years of customer success experience in SaaS, with a track record managing high-volume customer
• Demonstrated ability to analyze customer usage data and translate insights into action
• Proficiency with customer success platforms (e.g., Gainsight, Vitally, Totango) and the analytics
• Experience building or refining repeatable playbooks and scalable CS processes
• Familiarity with data analytics and business intelligence concepts; you don't need to be a data
• Strong project management skills with the ability to run multiple workstreams simultaneously

🎁 Benefits

• Equity
• Generous health benefits
• Flexible time off policy. Take the time off you need!
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits