Digital Customer Success Manager

📋 Description

• Serve as the face of Digital CS for your region, building deep knowledge of the long tail of your
• Lead customer engagement and retention through digital-first programmes, hosting 1:many interactive
• Partner closely with sales and account teams to deeply understand customers, co-design
• Use AI tools and techniques to build your own dashboards, conduct your own research, and manage

🎯 Requirements

• Experience: 3+ years in Customer Success or a similar role; familiarity with scaled or digital
• AI Fluency: Genuine enthusiasm for and hands-on experience with AI tools, with a track record of
• Mindset: Curious, driven, and entrepreneurial, comfortable building processes from scratch and
• Collaboration Skills: Proven ability to work cross-functionally, particularly with sales teams, and
• Adaptability: Comfortable navigating fast-moving shifts in scope, strategy, and goals
• Tech-Savviness: Familiarity with the tools and technologies that support digital engagement (e.g.

🎁 Benefits

• Supportive and enriching culture for everyone
• Employee affinity groups
• Fertility assistance
• Generous parental leave policy
• Accommodations for individuals with disabilities