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Lead the evaluation and optimization of the end-to-end customer journey across H&M US digital
Develop business cases, success metrics, and ROI frameworks that assess the value and impact of
Act as a key stakeholder for digital development, representing US customer and business needs
Collaborate with Product, UX, Analytics, Development, Marketing, and Commercial teams to define
Create competitive benchmarks and monitor industry trends to identify emerging opportunities

Bachelor's degree and 5-8 years of experience in ecommerce, digital optimization, digital product
Proven experience leading digital product development initiatives from concept through launch
Strong analytical mindset with experience leveraging customer insights, digital analytics
Demonstrated success influencing cross-functional and global stakeholders to drive change, secure

Comprehensive benefits inclusive of health insurance, wellness and family support programs, company
Employee discount at H&M, & Other Stories, and COS
Access to Colleague Resource Groups (CRGs) for community and networking opportunities
Access to a large global talent community where career growth and aspirations have no limits
Values-driven organization guided by 7 unique values

Digital Optimization Lead

Meet JobCopilot: Your Personal AI Job Hunter