Digital & Scaled Customer Success Program Manager

📋 Description

• Design, build, and refine campaigns and journey orchestrations in tools like Iterable, Outreach
• Maintain program governance through weekly checks, reviewing active journeys, flagging anomalies
• Own the day-to-day management of vendor partnerships, running standing cadences, tracking
• Maintain and update playbooks to reflect changes in the Scaled motion. Build and review enablement
• Plan and execute webinars and scaled content assets that deepen adoption and drive customer
• Collaborate across Customer Success, Sales, Revenue Operations, Revenue Analytics, Marketing

🎯 Requirements

• 4+ years of experience in Customer Success, CS Operations, or Marketing Automation, with at least 2
• Proven ability to design, build, and run customer journey orchestrations in tools such as Iterable
• Strong program build discipline with experience maintaining playbooks, managing governance
• Commercial awareness with the ability to hold credible conversations with Sales regarding pipeline
• Proactive problem-solver with strong cross-functional collaboration skills and the ability to work
• Clear, organized communicator who builds alignment across stakeholders and obtains appropriate

🎁 Benefits

• Mental health, wellness & fitness benefits
• Career coaching & support
• Inclusive family building benefits
• Long-term savings or retirement plans
• In-office culinary options to cater to your dietary preferences