Director, Account Management

📋 Description

• Own strategy, performance, and scaling of Flex’s Account Management function.
• Lead Account Managers and steward the largest partnerships.
• Drive retention, expansion, and long-term value across the growing book.
• Set vision and operating model; build playbooks to scale AM.
• Partner with Sales to align account strategy and experience.
• Represent the voice of partners at leadership and shape roadmap.

🎯 Requirements

• 12-15+ years in AM/Partner Success/BD; 5+ years people mgmt.
• Proven track record growing a book and driving retention/expansion.
• Experience leading AM/partner orgs in B2B, B2B2C, FinTech, PropTech, or SaaS.
• Experience managing complex exec-level relationships with partners.
• Strong commercial acumen; define strategy and close growth post-sale.
• Operational discipline with CRM tools (Salesforce), forecasting, KPI mgmt.

🎁 Benefits

• Competitive medical, dental, and vision
• Company equity
• 401(k) plan with company match
• Unlimited PTO + 13 company paid holidays
• Parental leave
• Free Flex subscription