Director, Account Management

📋 Description

• Lead, mentor, inspire and develop a team of Customer Success Managers (North America), providing
• Drive the process of regular business reviews within your customer tier, creating repeatable
• Support CSMs in managing customer accounts, establish strong relationships with stakeholders, and
• Strategize and implement initiatives for enhancing customer retention and precision selling
• Establish and enforce a structured risk identification framework, including early-warning
• Coach and enable CSMs to operate as revenue stewards, ensuring commercial conversations occur well

🎯 Requirements

• 8+ years of customer success or account management experience and at least 3+ years of people
• In-depth understanding of CRM software and the B2B SaaS industry.
• Demonstrated ownership of a renewal forecast exceeding $13M and growth forecast exceeding $2.5M
• Experience driving continuous improvement initiatives, implementing best practices, leveraging
• Demonstrative success monitoring and analyzing customer health metrics, usage patterns, and
• Experience generating reports, dashboards, and insights on customer success metrics, retention

🎁 Benefits

• Excellent healthcare package for you and your family
• Savings and Investment – 401(k) match
• Unlimited Paid Time Off
• Paid Parental Leave
• Online Legal Services (Rocket Lawyer)
• Financial Planning Services (Origin)