Director, Agency Business Operations

📋 Description

• Partnering with Agency leaders to drive business performance, productivity and profitability
• Leading operational improvement initiatives across multiple service lines
• Championing technology adoption, automation and AI-enabled ways of working
• Developing data-driven insights, dashboards and reporting to support decision making
• Standardising processes and creating scalable support models across the business
• Leading strategic projects, business transformation initiatives and change programs

🎯 Requirements

• Proven experience in operations, business improvement, transformation or performance management
• Strong commercial acumen with the ability to analyse and interpret business metrics
• Experience driving process improvement, technology adoption and operational change
• Exceptional stakeholder management skills with the ability to influence senior leaders
• A proactive problem-solver who enjoys identifying opportunities and delivering results

🎁 Benefits

• Opportunity to make a genuine impact on a national business
• Work alongside senior leaders and influence the future direction of the Agency division
• Lead initiatives that improve how we operate, perform and grow