Director, Client Success

📋 Description

• Manage, coach, and grow a team of Client Success Managers, including performance management, career
• Build hiring plans and take part in recruiting as the team's needs evolve
• Set clear expectations and rhythms for how the team monitors account health, triages issues, and
• Own client satisfaction and health outcomes; support the client relationship across its full
• Act as the ultimate internal escalation point for the most critical, executive-level client issues
• Lead resolution of the highest-stakes client pain points, making sound judgment calls under

🎯 Requirements

• 10+ years in healthcare services, consulting, or clinical services in a client-facing or client
• A track record of stabilizing at-risk client relationships and driving satisfaction outcomes
• Familiarity with health plan lines of business (Medicare Advantage, Managed Medicaid, Commercial)
• Experience partnering with a commercial or account management function on renewal and expansion
• Excellent communication skills and comfort presenting to senior internal and external stakeholders
• Proficiency with CRM platforms (Salesforce or equivalent)

🎁 Benefits

• Remote-First Company
• Unlimited PTO
• Flexible & remote location
• Healthcare Coverage (Medical, Dental, Vision)
• 401k & bonus
• Registered Dietitian Sessions