Director, Content Marketing

📋 Description

• Own the content marketing strategy (creation + amplification) across brand, thought leadership
• Build AI-powered workflows in Claude Code and Cortex that turn research and customer insight into
• Make Gorgias show up where buyers are looking: social media, communities, search rankings (SEO) and
• Create content that reaches and creates affinity with ecommerce decision-makers before they're in a
• Work from what customers actually say, and make Gorgias synonymous with solving their pains.
• Write for enterprise buyers: persona-specific content for the bigger buying committees and longer

🎯 Requirements

• 5-7+ years in content marketing, ideally at a SaaS or ecommerce company.
• You've built content programs, not just executed them, and you can point to the funnel impact of
• Strong instincts for brand, thought leadership, social, and voice of customer.
• Experience writing for enterprise buyers and complex purchase decisions.
• Appreciate the 'marketing' in content marketing, and not only build amazing content, but the
• Great judgment and taste. You know when AI helps and when it makes things worse.

🎁 Benefits

• AI at Gorgias: Access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual
• Opportunity to shape content strategy at a leading conversational commerce platform.
• Work on a mission-driven team focused on turning every interaction into a relationship.