Director, Customer Excellence

📋 Description

• Develops, recommends and delivers initiatives to maximize the impact and efficiency of sales
• Mentoring and managing the staff working in SFE, Training, CRM, BI, Trade Channel to deliver an
• Works closely with General Manager to ensure effective communication and adoption of best practice
• Leads customer segmentation/targeting and territory optimization projects.
• Designs Salesforce bonus/incentive schemes aligned with regional strategy and policy.
• Oversees country sales operations, including CRM and BI roles and digital initiatives.

🎯 Requirements

• Bachelor's degree in Medical, Pharmaceutical Sciences, Life Sciences, Business Administration or
• Minimum 15 years of progressive experience in healthcare or pharmaceutical industry, preferably in
• Proven experience leading cross-functional customer excellence or commercial excellence agendas.
• Demonstrated people leadership experience including talent development, coaching, performance
• Experience in sales training, coaching, compliance programmes, budget management, forecasting.
• Fluent in English with strong written and verbal communication skills.

🎁 Benefits

• Opportunity to be part of a mission to discover and deliver innovative medicines and solutions.
• Equal opportunity employer committed to operating with integrity, driving innovation, transforming