Director, Customer Growth & Lifecycle

📋 Description

• Own the digital customer lifecycle from onboarding to expansion.
• Design experiments and interventions using product analytics.
• Ship cross-channel lifecycle experiments (in-app guides, email, NPS).
• Influence product roadmap with customer behavior insights.
• Lead a team of approx 5 Adoption Managers and CoE/Product Ops.
• In-office Raleigh or New York, or remote on East Coast.

🎯 Requirements

• 7+ years in product growth, lifecycle design, or growth marketing.
• Led lifecycle/growth programs in product-led SaaS with distinct end users.
• Proven adoption/retention metrics with measurable impact.
• Power-user of Pendo.
• Strong data fluency to scope, query, analyze, prove impact.
• Hands-on experimentation: hypotheses, tests, learnings, improvements.

🎁 Benefits

• Hybrid work culture with in-office 3 days per week unless remote.
• US benefits with strong coverage, 401(k) match, equity.
• Flexible time off.