Director, Customer Onboarding

📋 Description

• Lead, expand and mentor the Customer Onboarding team by setting the strategy, prioritizing OKRs
• Drive customer lifetime value by optimizing the customer onboarding journey, delivering promised
• Deploy programs to drive early adoption and business value.
• Co-create and execute a multi-faceted onboarding journey strategy with Director of Growth &amp
• Work cross functionally with peers to ensure team success.
• Represent the voice of the customer and promote customer-centric mindset.

🎯 Requirements

• Minimum of 10 years of professional experience in onboarding, implementation, customer success
• Minimum of 6 years of people management experience building and managing large (40+ employees)
• Experience leading a management team of managers.
• Track record of building, executing, and hitting adoption and revenue expansion plans.
• Experience working with complex products and communicating complicated ideas.
• Ability to architect onboarding and implementation delivery models.

🎁 Benefits

• Welcoming and casual environment
• Great benefits
• Wellness program offerings
• Company retreats
• Total Reward Philosophy at Justworks