Director, Customer Success

📋 Description

• Implementing and refining a comprehensive Customer Success strategy that aligns with company
• Collaborating with customers to understand their operational goals, workflow processes and create
• Establishing and tracking key performance indicators (KPIs) to measure customer success and the
• Leading and mentoring a team of Technical Account Managers and Customer Success Managers, fostering
• Building playbooks, SOPs, workflows and other tools to deliver Customer Success Services
• Working closely with Support, Product Management, and Sales teams to ensure our solutions meet

🎯 Requirements

• Bachelor’s degree in Business, Management, or a related field; MBA preferred.
• 10+ years of experience in customer success, value realization, or consulting roles within a SaaS
• Strong understanding of value metrics, ROI analysis, and customer business models.
• Exceptional communication and presentation skills, with a proven ability to engage and influence
• Analytical mindset with a knack for interpreting complex data and translating it into actionable
• A customer-focused approach with a passion for driving success through innovation and service

🎁 Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• NICE-FLEX hybrid model: 2 days working from the office and 3 days of remote work, each week.