Director, Customer Success

📋 Description

• Lead strategic account engagement across a portfolio of top-tier enterprise clients
• Deliver measurable value, accelerate adoption of cloud-native, AI powered platform and drive
• Act as trusted advisor to C-level stakeholders, aligning capabilities to customer business goals
• Orchestrate cross-functional teams to deliver exceptional service, seamless delivery and tangible
• Build strong, enduring relationships with senior client executives
• Champion the full post-sale customer lifecycle—onboarding, adoption, optimization, and

🎯 Requirements

• Bachelor’s degree in Business, IT, or related field; MBA preferred
• 10+ years of experience in Customer Success, Account Management, or Professional Services within
• 5+ years of experience with NiCE CXone or comparable platforms (Genesys, Five9, Talkdesk, etc.)
• Proven success managing large, strategic enterprise clients with global footprints
• Expertise in contact center operations, cloud migration, and AI/automation adoption
• Strong understanding of NiCE CXone architecture, tools (ACD, WFO, WEM, Enlighten AI, Analytics)

🎁 Benefits

• Join an ever-growing, market disrupting, global company
• Work in a fast-paced, collaborative, and creative environment
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations