Director, Customer Success

📋 Description

• Lead, coach, and develop a team of 10 CSMs across Enterprise and Mid-Market segments
• Set clear expectations and build individual development plans tailored to each CSM's role
• Conduct consistent 1:1s and team meetings that drive accountability, skill development, and
• Own the hiring and onboarding of new CSMs, ensuring they ramp effectively and integrate into team
• Build and scale a high-performance, customer-centric team culture grounded in ownership and
• Build and maintain systems that enable, motivate, and drive accountability around team targets

🎯 Requirements

• 6-8 years in B2B SaaS customer success, with 3-5 years in leadership
• Experience working across multiple customer segments, including enterprise accounts with complex
• Demonstrated ability to drive GRR and NRR outcomes across a mixed portfolio, with experience
• Strong experience executing CS playbooks, executive business reviews, and renewal/expansion motions
• Proven coaching ability with the range to develop CSMs operating in different engagement models and
• Data-driven mindset with hands-on experience using CS platforms (ChurnZero, Gainsight, or

🎁 Benefits

• A fun, fast-paced work environment
• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
• 11 paid holidays
• Community and social events to keep you connected and engaged
• Mental Health Benefits
• Medical, Dental and Vision insurance