Director, Customer Success

📋 Description

• Lead, expand and mentor the CSM team by setting the strategy, prioritizing Objectives and Key
• Drive customer lifetime value by ensuring customers maximize the value our services and product
• Co-create and execute a customer-led revenue generation strategy in partnership with the Director
• Own revenue targets and operating rhythms for Customer Success, identifying and prioritizing
• Represent the voice of the customer and influence internal stakeholders by promoting a
• Partner closely with the account development team to engage with existing customers to reach

🎯 Requirements

• Minimum of 10 years of professional experience, ideally in customer success, account management
• Minimum of 6 years of people management experience building and managing large (60+ employees)
• Experience in driving commercial outcomes and results, specifically with existing customers
• Experience working with complex products and communicating complicated ideas and processes in an
• Ability to architect success delivery models that align with current customer segments, deliver
• Comfortable advocating for customers with the ability and willingness to engage directly with

🎁 Benefits

• Welcoming and casual environment
• Great benefits
• Wellness program offerings
• Company retreats
• Ability to interact with and learn from leaders in the startup community
• Base wage range: $188,000.00 to $242,000.00 per year (NYC Office)