Director, Customer Success

📋 Description

• Lead a world class team in the AMER region, including 3 line leaders and 20+ individual contributors
• Recruit and develop a high performing team, helping up-level our leaders and CSMs to meet their
• Deliver transformational leadership so the team is highly motivated, supported, and engaged. Be a
• Own the gross and net revenue retention number for your team, building a strategic plan to retain
• Independently handle escalated client issues with urgency, providing guidance to the team while
• Lead team renewal strategies, partnering with cross-functional teams like Sales, Marketing, and

🎯 Requirements

• 8+ years of CS experience working with large enterprises on software solutions
• 4+ years of management experience as a CS team manager or leader
• Experience in a hypergrowth SaaS startup with a technical product
• Fraud, payments, professional services, and eCommerce experience is a bonus
• Strong management presence and leadership ability, with communication and interpersonal skills that
• Demonstrated operational excellence in analytical thinking, process development, problem solving

🎁 Benefits

• Competitive salary
• Restricted Stock Units (RSUs)
• Matching 401K Plan
• Comprehensive and generous health insurance, including vision and dental coverage
• Home office allowance
• Generous PTO policy