Director, Customer Success - Enterprise

📋 Description

• Partner with the Vice President of CS to plan and direct a world-class Enterprise CSM function
• Manage a team of ~40–50 Enterprise CSMs (5–7 managers, each with 5–10 CSMs) regionally dispersed
• Collaborate cross-functionally with Sales, Onboarding, CSM, and Technical Solutions Architects to
• Keep the customer journey at the center of every decision, identify opportunities to improve and
• Partner proactively with marketing, sales, finance, and product to achieve shared goals — including
• Leverage data and objective measures to make key business decisions; review key objectives and

🎯 Requirements

• 10+ years in Customer Success or related GTM leadership, including 5+ years managing people leaders
• Proven track record scaling and leading a multi-layered Enterprise CS organization (40+ CSMs across
• Ability to translate executive goals into team-wide plans — setting clear objectives, cascading
• Strong cross-functional operator, able to align Sales, Onboarding, Product, Marketing, and Finance
• Data-driven decision-maker who uses account health signals, retention/expansion data, and
• Experience hiring and leading a high-performing team.

🎁 Benefits

• Base salary range: $168,000 — $252,000 USD
• Annual cash bonus plan
• Variable compensation (OTE) for sales and customer success roles
• Equity
• Sign-on payments
• Comprehensive health, welfare, and wellbeing benefits