Director, Customer Success, Enterprise

📋 Description

• Manage multiple Customer Success teams
• Hire and nurture new talent
• Achieve KPIs against platform adoption, customer renewal, customer expansion and advocacy
• Drive ongoing adoption, setting KPIs and success metrics for ROI
• Build executive relationships with customers
• Act as point of escalation for clients

🎯 Requirements

• 5+ years relevant experience in Customer Success, Consultancy, Account Management or Mobile
• 3+ years experience managing people managers
• Significant project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2
• Exemplary written and verbal communication skills
• Strong positive relationships with clients and colleagues
• Team player

🎁 Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services including fertility benefits and equal paid parental leave
• Professional development with formal career pathing, learning platforms, and yearly learning stipend