Director, Customer Success - FSI

Added
17 days ago
Type
Full time
Salary
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customer success
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๐Ÿ“‹ Description

  • Full customer lifecycle ownership: retention, expansion (NNACV), pipeline contribution (CSQL)
  • Coach and elevate high-performing CSBPs. Build careers, accelerate trajectory
  • Be the executive face of Anaplan for customers who expect nothing less than excellence
  • Thoma Bravo-caliber rigor: sharp forecasting, tight inspection, relentless focus on what moves the
  • Shape how we drive the adoption of Agentic AI, MCP, and next-gen capabilities that will define how

๐ŸŽฏ Requirements

  • 12+ years in SaaS
  • Customer success leadership, ideally in Enterprise, B2B SaaS
  • Enterprise space, $100M+ portfolio
  • Real commercial chops - negotiated and shaped million-dollar agreements
  • Financial fluency, comfortable in a 10-K, a forecast review, a value conversation
  • An operator's mindset, bias for action, ruthless prioritization, ownership without excuses
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