Director, Enterprise Customer Success

📋 Description

• Define and optimize the customer journey from onboarding to renewal.
• Monitor customer health scoring, renewal pipelines, and expansion signals.
• Recruit, mentor, and scale a high-performing CS team.
• Escalate complex client issues; translate solutions into outcomes.
• Collaborate with Sales, Marketing, and Product to align on needs and roadmaps.
• Develop and maintain performance metrics, dashboards, and reports.

🎯 Requirements

• 10+ years in enterprise account management in Cyber/SaaS.
• Strong knowledge of CS tools, systems, and processes.
• Experience with operational metrics, analytics, and reporting.
• Inspires and develops others; fosters inclusive team culture.
• Thrives in a fast-paced, evolving business environment.
• Experience leading CS teams in cybersecurity.

🎁 Benefits

• Remote-first work model with potential for hybrid roles.
• Inclusive culture with employee networks and events.
• Charity, volunteering, and community initiatives.
• Global wellbeing, fitness, and training programs.
• Commitment to data privacy and equal opportunity.