Director, Enterprise Customer Success

📋 Description

• Provide mentorship and guidance to your team of first line managers
• Facilitate the ramp up for all new team members, coaching them to success
• Enable your team to navigate a wide range of projects, working as a point of escalation
• Collaborate cross-functionally with stakeholder departments to actualize on sales strategies
• Oversee and build the Enterprise Customer Success department, ensuring we meet both the strategic
• Strategically partner with Datadog leaders in Enterprise Sales to ensure alignment and growth

🎯 Requirements

• Experienced in Customer Success or Account Management with 3+ years overseeing a Customer Success
• 7+ years of experience overseeing a high performing team of Customer Success Managers
• Proven track record of success in negotiating contract terms and overcoming pricing objections for
• Familiar with the B2B tech space or with subscription based software preferred

🎁 Benefits

• Best-in-breed onboarding
• Sales training in MEDDIC and Command of the Message
• An inclusive company culture, opportunity to join our Community Guilds
• Intra-departmental mentor and buddy program for in-house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)