Director, IT Operations

📋 Description

• Lead and develop the global IT operations and end user services function, spanning teams in Pune
• Own global End User Services strategy and set the standards, SLAs, and quality bar for IT across
• Own IT systems administration and engineering, and partner with Systems Engineering on joint
• Own the IT operations roadmap and budget, including managed service provider (MSP) strategy
• Own the core IT stack — Google Workspace, Slack, Atlassian, and Okta — including Okta identity and
• Own network management and connectivity across all sites, ensuring reliable, secure infrastructure

🎯 Requirements

• 13+ years in IT within a cloud-first, SaaS environment, including 6+ years managing IT teams — with
• Experience leading globally distributed teams across sites and time zones, including offshore and
• Deep, hands-on expertise with Google Workspace, Slack, Atlassian, and Okta — with strong Okta IAM
• Solid grounding in ITSM/ITIL — SLAs and incident, change, and problem management
• Experience running IT asset/inventory, network management, and office IT infrastructure/buildouts
• Able to set strategy and direction while staying hands-on; experience scaling IT operations in a

🎁 Benefits

• Comprehensive healthcare options for individuals and families
• Flexible vacation policy and paid company holidays
• 401(k) with company match
• Paid parental leave, wellness stipends, and HSA contributions
• Professional development and growth opportunities
• A collaborative office environment with weekly catered lunches