Director, Managed Marketing

📋 Description

• Set program vision and strategy. Own the multi-year roadmap for Managed Marketing, including
• Build and lead a leadership team. Hire, develop and retain a strong bench of Managers. Set clear
• Own program performance and economics. Be accountable for program KPIs such as customer outcomes
• Design an operating model that scales. Build the structure, workflows and governance needed to grow
• Build mechanisms for insight and accountability. Define the program’s metrics framework, dashboards
• Own quality, risk and escalations. Set the quality bar and compliance framework (Toast Marketing

🎯 Requirements

• 7–10 years in marketing or marketing services, including 3+ years managing people in a delivery or
• Demonstrated success running multi-channel programs across Email, SMS, Social, Offers/Promos
• Process-oriented leader with a track record of building playbooks, SLAs, and QA mechanisms that
• Strong marketing craft (strategy + execution) and coaching ability—able to up-level content
• Analytical, data-driven decision maker—experienced with defining KPIs, building dashboards, and
• Exceptional communicator and relationship-builder across functions (Product, Product Strategy

🎁 Benefits

• Competitive compensation and benefits programs to help attract, retain, and motivate the best and
• Total rewards package goes beyond great earnings potential and provides the means to a healthy
• Base salary range, cash compensation (overtime, bonus/commissions if eligible), equity, and