Director of Accounts - TikTok Shop

📋 Description

• Own Client Relationships: Serve as the strategic lead and day-to-day contact for TikTok Shop
• Drive Account Growth: Identify upsell opportunities and collaborate with leadership to expand
• Oversee Execution: Partner with Strategists, Creator Managers, and Media teams to manage seamless
• Performance Leadership: Monitor client GMV, campaign KPIs, and affiliate performance; translate
• Cross-functional Leadership: Act as the connective tissue across internal teams—Strategy, Creative
• Market Expertise: Stay ahead of TikTok Shop innovations, tools, and competitive shifts to inform

🎯 Requirements

• 5+ years in account management, client strategy, or brand partnerships, ideally in social commerce
• Minimum 1 year of experience managing TikTok Shop brands
• Deep understanding of TikTok Shop, social commerce, and creator/influencer dynamics.
• Experience owning client relationships, managing cross-functional teams, and delivering against
• Highly organized, with strong communication, presentation, and problem-solving skills.
• A strategic thinker with a client-first mindset and a passion for driving measurable growth.

🎁 Benefits

• Unlimited PTO + US holidays
• Remote-First Culture: Many roles are fully remote. Employees based in or near our New York or
• Health & Wellness: Company-sponsored medical, dental, and vision coverage.
• Finances, growth, and retirement: Darkroom offers a robust 401(k) program with company match and
• Parental Leave: Flexible parental leave to support new parents during this important transition.
• Growth: Our interdisciplinary model gives every Darkroomer exposure far beyond their core role.