Director of AV Operations

📋 Description

• Own day-to-day field operations across the AV/EV segment, translating business strategy and
• Lead, develop, and hold accountable Senior Managers, Regional Managers, Fleet Managers
• Drive operational performance across safety, quality, customer satisfaction, fleet availability
• Establish and manage operational KPIs, technician utilization, repair-order performance, staffing
• Ensure markets are properly staffed, trained, equipped, and operationally prepared to meet customer
• Build a strong culture centered on safety, accountability, teamwork, professionalism, customer

🎯 Requirements

• 10+ years of progressive operations leadership experience, preferably within fleet maintenance
• Demonstrated experience leading large, geographically dispersed organizations through multiple
• Strong operational and financial acumen, including experience managing KPIs, budgets, productivity
• Strong knowledge of fleet maintenance operations; experience with EV systems, high-voltage systems
• Proven ability to build high-performing teams, develop leaders, establish accountability, and
• Strong customer orientation with the ability to balance customer expectations, operational

🎁 Benefits

• Remote-based leadership position with extensive field exposure and approximately 50–75% travel.
• Opportunity to lead operations within a rapidly expanding AV/EV segment.
• High-impact leadership scope spanning geographically distributed teams and multiple operational
• Exposure to autonomous vehicles, electric vehicles, high-voltage systems, diagnostics, ADAS, and
• Significant responsibility for operational performance, customer outcomes, workforce development
• Opportunity to lead new customer launches, market expansions, fleet ramps, transitions, and new