Director of Client Success

📋 Description

• Serve as the primary relationship owner for an assigned portfolio of managed services clients
• Develop trusted relationships with executive stakeholders, business owners, and key decision-makers
• Act as the primary point of contact for non-technical client communications and account-related
• Advocate for clients internally while ensuring alignment with company objectives and service
• Own and evolve the client success strategy and playbooks for Two River, standardizing account
• Set NRR and GRR targets for the OpCo in partnership with leadership, and report progress against

🎯 Requirements

• 5+ years of experience in Account Management, Client Success, Customer Success, Business
• Experience within the Managed IT Services (MSP), IT Services, SaaS, or technology industry is
• Demonstrated ability to build and maintain executive-level client relationships
• Strong communication, presentation, and interpersonal skills
• Excellent organizational, planning, and time management abilities
• Ability to successfully manage multiple client relationships simultaneously

🎁 Benefits

• Base compensation $120,000-$125,000 plus total on-target earnings of $135,000–$140,000