Director of Customer Success

📋 Description

• Develop and coach CSMs and CSEs while staying close to strategic customers
• Own customer success strategy and NRR targets
• Drive retention and proactively manage customer risk
• Build scalable land-and-expand motion with CSMs and Sales
• Strengthen executive customer relationships
• Create best-in-class customer journey

🎯 Requirements

• 8+ years of Customer Success experience in B2B SaaS or enterprise software
• 3+ years of Customer Success leadership experience
• Proven ownership of retention and expansion outcomes (NRR, GRR, renewals)
• Strong commercial instincts
• Deep enterprise customer experience
• Strong understanding of customer health and risk management

🎁 Benefits

• Competitive Salary
• Competitive Employee Equity
• 401K Program
• Medical, Dental, and Vision Benefits
• FSA/HSA Benefits
• $175/month Commuter Benefit