Director of Customer Success, Enterprise

📋 Description

• Serve as senior sponsor and escalation point for Enterprise/SAG customers.
• Own net revenue retention, renewal forecasting, and expansion strategy.
• Directly manage and develop a team of CSPs and team lead.
• Coach and mentor the enterprise team on strategic account management.
• Own workload distribution and book-of-business design across the team.
• Lead strategic business reviews and growth planning sessions.

🎯 Requirements

• 6-8+ years in Customer Success or Account Management for enterprises.
• 3+ years of people leadership (managers or team leads).
• Proven track record owning net revenue retention and expansion.
• Executive sponsor for enterprise customers (VP/C-suite).
• Tech-savvy; optimize internal processes using the right tools.
• Experience building CS operations: playbooks and health scoring.

🎁 Benefits

• People: work with talented, collaborative teammates.
• Guidance: access learning platform and tools from day one.
• Surprise meal stipends for remote workers.
• Work/life harmony: 15 days vacation and holidays.
• Whole Health Package: medical, dental, vision, life.
• Savings: 401k (USA) plan.