Director of Customer Success & Onboarding

📋 Description

• Own Customer Success and Onboarding strategy across North America
• Lead and develop Customer Success and Onboarding teams
• Own North American net revenue retention
• Manage end-to-end onboarding and implementation experience
• Define regional customer experience strategy and operating plan
• Build strong partnerships with commercial leadership

🎯 Requirements

• 7–12+ years of experience in Customer Success, Onboarding, or post-sale leadership within a SaaS
• Proven experience building and leading Customer Success and Onboarding organizations of significant
• Demonstrated success managing complex, large-scale implementations
• Track record of owning revenue-related metrics such as NRR, GRR, renewals, or expansion
• Strong senior-level business leadership skills
• Hands-on AI experience equivalent to an advanced level of AI fluency

🎁 Benefits

• Base salary of $160,500–$181,500 USD
• Unlimited paid holiday
• Company share program
• Paid parental leave (up to 6 months primary caregivers, 2 months secondary)
• Annual learning budget of €300
• Monthly dedicated development time