Director of Operations

📋 Description

• Lead North American operations with overall responsibility for the performance of Onboarding
• Translate regional growth objectives into clear operational priorities, KPIs, plans, and team-level
• Partner with senior regional leadership to identify performance opportunities, operational risks
• Ensure post-sales operations support customer growth, retention, satisfaction, efficiency, and
• Build scalable operating models that allow customer volumes to grow while maintaining service
• Own Support performance metrics, including response and resolution times, customer satisfaction

🎯 Requirements

• 8+ years of experience in operations, customer operations, support, onboarding, implementation
• Proven experience leading managers and scaling operational teams within a fast-paced organization.
• Experience in SaaS, technology, or another customer-centric, high-growth environment is strongly
• Demonstrated experience establishing and managing operational KPIs, performance reporting, capacity
• Strong commercial understanding, with the ability to connect operational performance to growth
• Strong analytical and problem-solving skills, with the ability to use data and customer insights to

🎁 Benefits

• Fully remote work environment with flexible working arrangements.
• Employer-paid Medical, Dental, Life, AD&D, and Short-Term Disability coverage.
• Employer-paid Employee Assistance Program and wellness benefits.
• Optional 401(k) plan.
• Optional upgraded insurance coverage.
• Professional development and career-growth opportunities.