Director of Operations (Product, Engineering & Technical Solutions)

📋 Description

• Set the operations strategy for Product, Engineering, and Technical Solutions. Choose the
• Build the measurement that shows where effort goes across PETS, starting with cost to serve by
• Cut the overhead of running PETS so Alloy grows without scaling headcount linearly. Set automation
• Redesign core processes, from triage and feature requests to delivery, launches, and product
• Run PETS operating cadences, including quarterly roadmap planning, annual planning, and All Hands
• Own the systems PETS runs on, including contracting, budget, and setup in partnership with IT.

🎯 Requirements

• Experience leading operations for Product, Engineering, and/or Technical Solutions teams at a
• A track record of setting strategy and priorities for an operations function and driving change
• Measurement built from no baseline, such as cost to serve, capacity or effort models, or unit
• Fluency in how engineering teams work. Engage credibly with Engineering leaders on SDLC, triage
• Experience leading and developing a high-performing team.
• Based in New York and able to work from our Union Square HQ four days a week.

🎁 Benefits

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• 16 weeks of paid parental leave for eligible new parents
• Home office stipend for new employees